Part 1: If the Disabled/Locked iPhone Can Be Recognized by iTunes
If you had backed up the iPhone in iTunes before, it is very likely that you may not need to enter your password to back up the device again. The following two options can be ideal if iTunes still recognizes the device;
1. Backup Locked iPhone with iTunes
The following simple steps will help you backup your locked or disabled iPhone in iTunes on a trusted computer;
Step 1: Open iTunes on your computer and then connect the iPhone to the computer using USB cable.
Step 2: When the iPhone shows up in iTunes, click “Summary” and the “Back Up Now” Ensure “This Computer” is selected to make sure the backup is saved on the local disk.
If iTunes Doesn’t Recognize the Disabled/Locked iPhone
If iTunes doesn’t recognize the device, the following are just some of the options you can try;
If the screen is broken, fix it and then backup the device when you can enter the passcode.
You can also use a Bluetooth keyboard to enter the password although this keyboard needs to already be paired with the device for this method to work.
If a small section of the screen is still working, you can enable voice over mode and use it; Here’s how;
Step 1: Hold the home key to turn on Siri and ask Siri to turn on Voice Over.
Step 2: Swipe right or left until “Slide to Unlock” is selected.
Step 3: Double-tap to bring up the passcode page and the swipe right/left to enter the passcode. You can enter the passcode by double-tapping each number.
Part 3: How to Remove Password if iPhone is Disabled
If you have forgotten your passcode, you may need to erase the device to remove your current passcode and set up a new one. You can do that in iTunes or using recovery mode.
1. Remove Passcode with iTunes
Follow these simple steps to remove the passcode on the device using iTunes;
Step 1: Connect the iPhone to a computer you’ve synced the device with before.
Step 2: Open iTunes and when asked for a passcode, use another trusted computer or use recovery mode.
Step 3: If you are not asked for a passcode, wait for iTunes to sync your device and make a backup.
Step 4: Once the backup is complete, click “Restore iPhone” and in the set-up screen, choose “Restore from iTunes” backup.
Step 5: Choose the most relevant iTunes backup by date and size and wait for the process to be completed.
2. Remove Password with Recovery Mode
If you have never synced your device with iTunes, you may need to use recovery mode to erase the device and its passcode. Follow these simple steps to do that;
Step 1: Connect the iPhone to the computer and then open iTunes.
Step 2: Once the device is connected, you need to force-restart it. Here’s how to do that for different devices;
For iPhone X, iPhone 8 and iPhone 8 Plus: press and quickly release the Volume up button. Press and quickly release the Volume down button and then press and hold the Side button until you see the recovery screen.
For iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time until you see the recovery mode screen.
For iPhone 6s and earlier: Press and hold both the Home and Top or Side buttons at the same time until you see the recovery-mode screen.
Step 3: With the recovery mode on the screen, you should see the option to “Restore” or “Update” in iTunes. Click “Restore” and iTunes will download software to your device.
Step 4: Wait for the process to finish and then set-up the device as normal.
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